Palace Internal Finishing always endeavour to provide the best service and products for our customers. However, on rare occasions, Palace Internal Finishing recognise that there may be times where our customers may not be completely satisfied.
To ensure Palace Internal Finishing are able to put things rights as soon as Palace Internal Finishing can, please read our complaintsprocedure below and Palace Internal Finishing will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact Palace Internal Finishing as soon as you can in order that Palace Internal Finishing can rectify any problems as soon as possible. Either call Palace Internal Finishing on 0775 260 19 78 or email Palace Internal Finishing or contact via our contact page
Palace Internal Finishing aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their websitehttp://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/